I recently bought this magnificent coffee machine with which I happily
contemplated jittering myself into oblivion. However, upon brewing a
brew, when I came to pour a cup of coffee I discovered, to my dismay,
that half the contents were pouring down the front of the jug onto my
kitchen work surface. This was definitely not a good way to start my
So I wrote to them, of course, unfortunately the first message was
sent by me from their web site and I have no copy of it, but it was to
the effect that I was not happy and wanted to know whether they had
bought out a modified jug in the light of this problem. I also asked
them if they were the company responsible for all those motorway teapots
that do exactly the same thing, I had often wondered who designed them.
This was their response and
this was mine and since then
silence, so I have taken the coffee machine back. However, such
ineptitude and poor customer service cannot be allowed to go unnoticed,
hence this page. I shall be sending a link to this page to them, so,
watch this space.
In this 'great' age of 'Globalization', can huge multi national
companies decry all responsibility for their actions? Is the woman or
man on the street too small to be bothered with? Maybe so, but we need
not be silent about it.
With apologies to Che Guevara, a lion to my mouse.
Why all this fuss? It may have escaped some peoples notice that George
Orwell's '1984' has arrived, and not subtly. Amongst other things it is
called Globalization, protests against which, Tony Blair called a
Large issues or small the time has come to say, 'No'.