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Further to your recent e-mail concerning the above product.
 
We are sorry to hear of the difficulties that you are experiencing with the filter jug when pouring.
 
We would advise that our Customer Service Helpline have suggested that the coffee is being poured too quickly, to prevent spillage the coffee should be added by pouring slowly onto the side of the cup/mug.
 
Trusting this information is of assistance, however, should you have any further queries the Customer Helpline can be contacted on 08450 777700, where an operator will be pleased to assist.
 
Regards
 
Louise Burkinshaw
Aftersales Division

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